Frequently Asked Questions

General Questions
Employer Questions
Student Questions
How do I use the Messaging Center?

The CollegeHelpers.com messaging center is a new feature as of 8/22/2008 and replaces the previous form of communication between employers and students.  With this new messaging system, you are able to see and respond to all messages directly from within the CollegeHelpers.com website.  Additionally, you are able to see if/when the messages you have sent have been read!

When an employer creates a job posting and pays for the listing they have the option to receive E-Notifications.  By turning E-Notifications on, the employer will receive an automated email every time a student creates a profile that matches the employers posting.

Your Inbox

Messages in "Your Inbox" are generated from those people contacting you regarding your Job Posting (if you're an employer) or your Student Profile (if you're a student). 

Sent Messages

The "Sent Messages" page contain all of the correspondence that you initiated.  Replies to your originally sent correspondence will be found on this page too.

 

What are E-Notifications?

E-Notifications are available to all employers who post a job and students that post their profiles.  Here is an example of how they work:

When an employer creates a job posting and pays for the listing they have the option to receive E-Notifications.  By turning E-Notifications on, the employer will receive an automated email every time a student creates a profile that matches the employers posting.

Say an employer posts an Internship position at CollegeHelpers.com and would like only the students of ABC University to be able to see the posting.  A student at ABC University creates an Internship profile in their account.  As soon as the student makes his posting, the employer will receive an email stating that there is a new profile that matches their job description.  At this point the employer can log in and see the new student profile.

How much does your service cost?

Students can use CollegeHelpers.com free of charge.  There is no cost to colleges to use our site either and if the school has a formal agreement to use CollegeHelpers.com we will pay the college a percentage of all business generated from their school.

Employer rates:

Employer Type 1 Month 2 Months 3 Months
For Profit: $30 $50 $60
Not For Profit: $20 $35 $45

Customer satisfaction is guaranteed!  If you are not satisfied with our service please notify us at support@collegehelpers.com for a full refund.

How do I sign up to use your service?

Employers can register here!

Students can register here!

Who maintains my posting?
You do!  The benefit of CollegeHelpers.com is that you are in full control of your posting and as such you can make your posting Visible or Invisible at anytime.
Can I modify my posting?
Absolutely!  You are able to modify your posting anytime
How do I edit my posting?
Editing an existing posting can be initiated from the Employer Center tab.  Your posting will be listed in the center of the screen.  Clicking on your posting under the "Edit" column will allow you edit your posting, review your changes and save all modifications.

How do I turn my posting off?
There are 2 different ways to turn your posting off.  You can:
  • Turn the posting off
  • Delete it

Click on the "Visible" link for your posting and you will be given the option either delete your posting completely or simply turn it off

How long can I post a position for?  
Employers can post a position for up to 3 months at a time; however, you can renew your posting as many times as you want.

Students can post their profile for up to a month at a time; however, you can extend the posting period by a month whenever you choose free of charge.

Do you use cookies?
Yes, we do.  A cookie is a harmless text file that is placed on your browser that allows us to determine who is accessing our data.  Without the use of cookies there is no way for us to successfully determine who is posting or requesting data.
How do I turn cookies on for my browser?

Windows IE 6.x Browser

  1. Select Tools
  2. Select Internet Options
  3. Select the Privacy tab.
  4. Select Advanced
  5. Select override automatic cookie handling button
  6. Select accept first party, third party, allow session cookies
  7. Click on the OK button to change settings.
  8. Click OK to exit advanced settings.
  9. Click OK to close internet options.
  10. Close your web browser (all windows).
  11. Open web browser and login to the site.

Windows IE 5.x Browser

  1. Go to Tools on the menu bar
  2. Pick Internet Options
  3. Click the Security tab
  4. Select the Custom Level tab
  5. Under "Allow Cookies that are stored on your computer" click "Enable"
  6. Under "Allow per-session cookies (not stored)" click "Enable"
  7. Select OK, Yes you want to save the settings

Windows IE 4.x Browser

  1. Go to View on the menu bar
  2. Pick Internet Options
  3. Click the Advanced tab
  4. Go down to the Cookies section
  5. Click "Always Accept Cookies"
  6. Click OK

Windows IE 3.x Browser

  1. Go to View on the menu bar
  2. Pick Options
  3. Click the Advanced tab
  4. Go down to the Cookies section
  5. Click "Warn Before Accept Cookies"
  6. Click OK

Netscape 7.x

  1. Click Edit on the Toolbar.
  2. Click Preferences
  3. Click the Privacy and Security category; expand the list to show the subcategories.
  4. Click Cookies
  5. Three options are displayed. Click the appropriate choice:
    • Disable cookies
    • Enable cookies for the originating web site only
    • Enable all cookies
    • If you want to be notified when a web site tries to set a cookie, select "Warn me before accepting a cookie."

Netscape 6.x

  1. Click Edit on the Toolbar.
  2. Click Preferences
  3. Click the Privacy and Security category; expand the list to show the subcategories.
  4. Click Cookies
  5. Three options are displayed. Click the appropriate choice:
    • Disable cookies
    • Enable cookies for the originating web site only
    • Enable all cookies
    • If you want to be notified when a web site tries to set a cookie, select "Warn me before accepting a cookie."

Netscape 4.x

  1. Go to Edit on the menu bar
  2. Pick Preferences
  3. Go to the Advanced option on the Category menu
  4. Click the check box next to "Accept All Cookies"
  5. Click OK

Netscape 3.x Clients

  1. Go to Options on the menu bar
  2. Pick Network Preferences
  3. Click the Languages tab
  4. Click the checkbox next to "Enable Java"
  5. Click OK

 

Macs

Safari 1.0

  1. From the Safari Menu, select Preferences.
  2. Select the Security icon.
  3. From the Accept Cookies: box, chose Always or Only from sites you navigate to.

Mac IE 5.x

  1. Click Edit
  2. Select Preferences
  3. Under the Receiving Files option, select Cookies
  4. Under "When receiving cookies:" select the desired level of cookie acceptance
  5. Under "When receiving cookies:" select the desired level of cookie acceptance
  6. Click OK to finish

Camino

  1. Select Preferences from the Camino menu.
  2. Select the Privacy icon.
  3. Select Enable cookies.
  4. Close the Preferences by clicking in the window's close box.

Opera 7.x

  1. From the File menu, choose Preferences.
  2. Select the Privacy category.
  3. Select Enable Cookies.
  4. From the Normal Cookies drop-down menu, select Automatically accept all cookies.
  5. From the Third Party drop-down menu, select Automatically accept all cookies.
  6. Click OK.

 

AOL

AOL 8.0

  1. From the AOL Toolbar, select Settings.
  2. Select Preferences
  3. Select Internet Properties (WWW)
  4. Select the Privacy tab
  5. Select Advanced
  6. Deselect override automatic cookie handling button
  7. Click OK to exit.

AOL 7.0 with IE 6.x

  1. From the AOL Toolbar, select Settings.
  2. Select Preferences
  3. Select Internet Properties (WWW)
  4. Select the Privacy tab
  5. Select Advanced
  6. Deselect override automatic cookie handling button
  7. Click OK to exit.

AOL 7.0 with IE 5.5

  1. From the AOL Toolbar, select Settings.
  2. Select Preferences
  3. Select Internet Properties (WWW)
  4. Select the Security tab
  5. Select the Custom Level tab
  6. Under "Allow Cookies that are stored on your computer" click "Enable"
  7. Under "Allow per-session cookies (not stored)" click "Enable"
  8. Select OK, Yes you want to save the settings

AOL 6.0

  1. From the AOL Toolbar, select Settings
  2. Select Preferences
  3. Select Internet Properties (WWW)
  4. Select the Security tab
  5. Select the Custom Level tab
  6. Under "Allow Cookies that are stored on your computer" click "Enable"
  7. Under "Allow per-session cookies (not stored)" click "Enable"
  8. Select OK, Yes you want to save the settings

AOL 5.0

  1. Go to My AOL
  2. Pick WWW
  3. Click the Security tab
  4. Go to Custom Level
  5. Scroll down to find Cookie
  6. Click "Enable"
  7. Click OK

AOL 4.0

  1. Click on Preferences
  2. Select on the WWW button
  3. Click on the Advanced tab
  4. Select the "Accept all cookies" checkbox
Why can't I view other employer postings?
As an employer, the only postings you will ever be able to see are your own.  This is necessary step to secure the privacy of our registered employers and student employees.  However, to provide better information on our site you are now able to view posting statistics.  Our "stats" page allows you to view statistical information on all job types as they relate to the different schools. 
Can students from schools I don't select view my posting?
No!  Only those students from the schools you identify will be able to view your posting.
Nobody has applied for my job - what's wrong?

Good question!

  • You may not be paying enough in comparison to other jobs.  Look at the rates on the "stats" page to see if your pay rates are in line with others.
  • Have you provided enough detail about your job?  Students like to know what they will be doing and they also like to know who they will be working for.  Try to portray a clear picture not just of the job responsibilities, but also the atmosphere of the office/home, people they will be working with and why this role is important.
  • If you're requiring the student to use their own car for the job be sure to include if you are willing to compensate for gas/travel.
  • You may have entered incorrect contact information in your listing.  Check your listing to make sure all of the contact info is correct.
  • How many times has your posting been viewed?  If nobody has viewed your job posting, make sure that you have paid for the listing and that it is marked as Visible.
  • What time of year is it?  Remember that students are, after all, students.  If your job is during finals, mid-terms, breaks, or requires a large time commitment, they may not have the time to commit to a job.  Try increasing the pay or expanding your listing to include additional schools.
 
How do I permanently delete a posting?
To delete a posting, once you are in "edit" mode for the posting you can click on "delete my posting".  You will be prompted to confirm that you want to completely delete the posting before making it final.

If you just want to make your posting Invisible simply click on the Visible status link on your home page to toggle between the two.

Why shouldn't I enter contact information in the job detail section?
By entering contact information in the job detail section you may be contacted by students about your job posting after your posting is no longer active.

At CollegeHelpers.com we promote your posting 2 ways:

  1. Online where students can access your information directly.
  2. We post your job listing at the schools you indicated.  To do this we email or fax your posting to the office responsible for managing off-campus employment.  However, we do not provide your contact information in that posting.  Instead, we direct the students to our website with a posting number that they can enter once they log in to get all of your contact information.  By doing this YOU remain in control of when, how and who contacts you about your job.   So, even if a school neglects to update their job posting records you can help control your employee search on your timeline.
What are Flags and why should I use them?
Flags are used to help you keep track of students you're interested in contacting and/or ignoring
Who is responsible for screening students?
You Are!  Neither CollegeHelpers.com nor any of the schools interview or endorse any of the students.  It is the sole responsibility of the employer to  determine whether or not a student is trustworthy. 
Why can't I view other student profiles?
As a student, the only postings you will ever be able to see are your own.  This is necessary step to secure the privacy of our registered employers and student employees. 
Who is responsible for screening employers?
You Are!  Neither CollegeHelpers.com nor any of the schools interview or endorse any of the employers.  It is the sole responsibility of the student to  determine whether or not an employer is trustworthy. 
Nobody has contacted me about working - what's wrong?

Good question!

  • Check to make sure that your profile posting is still active and doesn't need to be renewed.
  • Make sure that your contact information is listed correctly.
  • How many times has your profile been viewed?  If nobody has viewed your profile, make sure that it is marked as Visible.
  • Does your profile portray you in a positive way?  Make sure there aren't any spelling or grammatical mistakes.
 
Why can't I post my profile for more than a month at a time?
We require students to post their profiles for only a month at a time so that our data remains accurate and employers have a better chance of contacting a student that is interested in being employed.  You can extend your posting for a month at any point.
How can I tell if a job posting is fraudulent?
The vast majority of job posting are legitimate; however, these tips will help you identify those that are potentially fraudulent.
  • Golden Rule - If it sounds too good to be true, it probably is!
  • Legitimate jobs NEVER ask you to deposit a cashier's check!
  • Legitimate jobs NEVER ask you to be a Mystery Shopper!
  • Legitimate jobs NEVER need someone to manage their US orders
  • Legitimate jobs NEVER pay a lot of money for doing very little work!!
  • Real jobs for college students NEVER pay $800 a week or more, especially if you get to stay in your room to work!!!
  • Legitimate employers NEVER ask you to send them personal information like a Social Security Number or Bank Account Number!
  • ALWAYS tell us if you think a job is fraudulent!
  • When in doubt research the company or Google a key phrase in the job posting!
  • Did I mention that if it sounds too good to be true it probably is?!

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